azzbd's Privacy Policy

azzbd ("we", "us", or "platform") is an online gaming service operated for users in Bangladesh. This privacy policy ("policy") describes what personal information azzbd collects, how that information is used, with whom it is shared, and what rights you have over your information.

By using our service through the azzbd website, mobile application, or any other digital channel, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our service.

This policy applies only to azzbd's own platform. It has no authority over third-party websites or services. We advise users to read the privacy policies of any third parties.

azzbd collects various types of personal information. A detailed breakdown by category is provided below:

2.1 Information Provided Directly

When you register an account on azzbd or use the service, you directly provide the following information:

• Full name and date of birth
• Mobile phone number and email address
• Password and security information
• Payment information (such as bKash, Nagad, Rocket, or Upay account numbers)
• Government-issued identity document details for identity verification

2.2 Automatically Collected Information

When you use the azzbd platform, certain information is collected automatically, such as:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time, date, and duration of service use
• Navigation information on the platform and preferred pages
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

We retain all information related to your deposits, withdrawals, and gaming activity. This includes the date, amount, method, and status of each transaction.

azzbd uses the collected information for the following legitimate purposes:

1. Account management: Verifying user identity, creating and maintaining accounts, and ensuring access to the service.
2. Service delivery: Running gaming, betting, and other platform services without interruption.
3. Transaction processing: Completing deposits and withdrawals securely through bKash, Nagad, Rocket, and Upay.
4. Customer support: Resolving issues and answering questions via 24/7 live chat and email.
5. Security and fraud prevention: Detecting suspicious activity and ensuring the safety of the platform and its users.
6. Responsible gaming: Monitoring play patterns to support users who show signs of excessive or problematic gaming.
7. Legal compliance: Adhering to applicable laws and regulations and providing information to authorities when required.
8. Platform improvement: Analysing user experience to improve service quality.

The azzbd platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for the platform's basic functionality, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how users interact with our platform.
• Security cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

azzbd does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted service providers engaged for payment processing, technical infrastructure, and customer support. These providers operate under strict confidentiality agreements.

5.2 Legal Obligations

If information must be provided pursuant to a court order, a request from a government authority, or a legal process, azzbd may be required to supply that information in compliance with applicable law.

5.3 Security & Fraud Prevention

Information may be shared with relevant authorities where necessary to protect the security of the platform and prevent financial fraud.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant party, subject to the terms of this policy.

azzbd treats the security of your personal information as its highest priority. We apply the following technical and organisational measures:

• SSL encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, keeping data exchanges secure.
• Secure servers: Personal information is stored in secure data centres with strict measures in place to prevent unauthorised access.
• Access controls: Only authorised personnel may access users' personal information, and only to the extent necessary to deliver the service.
• Regular security testing: Regular security audits are conducted to identify and address potential vulnerabilities.
• Two-factor authentication: Two-factor authentication is applied to prevent unauthorised access to accounts.

While we strive to ensure the highest level of security, no method of data transmission or storage over the internet is completely impenetrable. We are therefore unable to guarantee absolute security, but we are committed to providing the greatest possible protection.

azzbd retains personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

7.1 Active Accounts

While your account is active, your personal information, transaction history, and gaming activity records are retained.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a period of time to meet regulatory requirements and legal obligations. Once that period ends, the information is securely deleted or anonymised.

As a user of azzbd, you have the following rights:

1. Right to access: You have the right to know what information azzbd holds about you and how it is being used.
2. Right to rectification: If your personal information is inaccurate or incomplete, you may request that it be corrected or updated.
3. Right to erasure: In certain circumstances, you have the right to request the deletion of your personal information, subject to legal obligations.
4. Right to object to processing: You have the right to object to the processing of your information for specific purposes.
5. Right to data portability: In certain circumstances, you have the right to receive your information in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will process your request as quickly as possible.

azzbd's service is intended for users aged 21 and over only. We do not knowingly collect any personal information from minors.

Users are required to verify their age during account registration. If we become aware that a user is under 21, we will immediately close their account and delete all associated information.

If you believe a minor is using azzbd, please notify us at [email protected].

azzbd reserves the right to modify or update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "last updated" date on this page

Continued use of the service after any changes will be considered acceptance of the updated policy. We therefore recommend that you review this page regularly.

Although azzbd is primarily a Bangladesh-focused service, some information may be processed or stored on servers located in other countries due to our technical infrastructure.

For any international data transfer, we ensure that data protection standards are properly maintained and that the transfer is consistent with this policy.

azzbd treats payment information as the most sensitive category of data. All financial transactions conducted through bKash, Nagad, Rocket, and Upay comply with industry-standard security protocols.

We never store your mobile banking PIN or password. During payment processing, sensitive information is transmitted directly to the relevant payment provider through encrypted channels.

No azzbd employee or representative will ever ask you for your PIN, OTP, or full account number. If you are asked for such information, please report it to [email protected] immediately.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us through the following:

• Email: [email protected]
• Live chat: Available directly through the platform 24/7
• Language: Support is available in both Bengali and English

We will do our best to respond to your enquiry as quickly as possible. Complex privacy-related requests may require verification.